Strategic Customer Success Manager | Remote USA/Canada | $90,000–$100,000/year (USD)
Owner is hiring a remote Strategic Customer Success Manager to oversee approximately 100 restaurant brands using its technology platform. In this role, you'll build relationships with restaurant owners, analyze business performance, recommend marketing and customer engagement strategies, and help clients increase online orders and revenue. You'll also lead customer meetings, resolve issues, identify accounts at risk of leaving, and work with internal teams to improve customer satisfaction and retention.
Applicants need at least 3 years of experience in customer success, account management, or a related role within a SaaS company, along with experience managing multiple accounts and analyzing performance data. Restaurant or hospitality industry experience is a plus. The position offers comprehensive health coverage, unlimited PTO, and a fully remote work environment.
Company: Owner
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