Customer Success Manager | Remote U.S. | $96,000–$118,000
This fully remote opportunity is designed for an experienced customer success professional who enjoys managing the complete client journey—from implementation and onboarding through renewal and expansion.
Thrive Global develops behavior-change technology that helps employees and organizations improve well-being, performance, and mental resilience. Its Thrive for Support Teams platform is specifically designed for frontline support organizations, including contact centers and the teams that support them.
What You’ll Do
In this position, you will:
Manage a portfolio of client accounts
Lead client implementations and technical integrations
Track engagement, adoption, and program outcomes
Develop action plans and resolve potential delivery risks
Lead executive business reviews
Support client renewals and account growth
Turn program data into recommendations and client success stories
Work with Product, Engineering, Data, Sales, Legal, and Security teams
Represent client feedback during internal product and strategy discussions
Who They’re Looking For
Thrive is looking for someone who is organized, proactive, comfortable working with data, and confident communicating with clients and executives.
Applicants should have:
A bachelor’s degree or equivalent relevant professional experience
At least five years of customer success, account management, or comparable client-facing experience
Ideally, two or more years of experience with a SaaS technology company
Experience independently managing named client accounts
Experience contributing to renewals, retention, or account growth
Strong presentation and executive communication skills
The ability to manage multiple client projects and deadlines
Proficiency with Excel or Google Sheets
The ability to learn technical products and implementation processes quickly
Experience with SaaS, health technology, enterprise services, technical implementations, or integrations may make you a particularly strong candidate.
Compensation and Benefits
The expected base salary is $96,000–$118,000, depending on experience and expertise. The total compensation package may also include variable compensation and equity.
Benefits include:
Medical, dental, and vision coverage
A 401(k) program with company match
Generous paid time off
Wellness benefits
Additional paid recovery time through the Thrive Time program
Professional development and career-growth opportunities
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